HelpDesk CentreDesk Corp

Rating By 3 Users   Downloads : 5
Price :   99  Shareware

Size : 5.44MB
Version : 4.004 Minor Update  
OS

Win98 , WinME , WinNT 3.x , WinNT 4.x , Windows2000 , WinXP , Windows2003 , Windows Vista Starter , Windows Vista Home Basic , Windows Vista Home Premium , Windows Vista Business , Windows Vista Enterprise , Windows Vista Ultimate 

HelpDesk CentreDesk Corp

SME and Corporate Helpdesk application

CentreDesk Corp is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use.

Core elements are:

Fast, easy call logging, easy call tracking, with the full history of all actions taken.

Easily assign logs to technicians

Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration

Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold;

Security ensures that only logs assigned to individual technicians can be viewed by them.

Provides a flexible workflow.

Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details

Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you dont need to remember the different rates for each client and category.

A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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HelpDesk CentreDesk Corp

Requirements :

Microsoft Office 2000 or 2003/2007 Professional

 


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