ManageEngine SupportCenter Plus
Rating
Downloads
: 519
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Price : 0
Freeware
Size :
31MB |
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Version : 7 |
Major Update
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Windows2000 , WinXP , Windows2003 , Linux
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Web-based Customer Service & Support Software
This program is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account and Contact Management, SLA Management and Knowledge bottom in one low-cost, straightforward package. It helps a person track and resolve consumer issues quickly, thereby providing superior customer support plus taking client satisfaction to the particular next level.
Trouble Ticketing
Automatically convert the email messages sent to Help Table into trouble tickets or even enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes having a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open up requests.
Customer Case Monitoring
A robust and straightforward help desk in order to companies automate their customer care functions to deliver consistent, dependable and superior service for their customers.
Knowledge Base
Encourage your Support Reps with easy access to answers having a web-based searchable knowledgebase and enable faster problem resolution.
SLA Management
Improve customer satisfaction with defining appropriate service level agreements, monitoring SLA compliance and escalating SLA violations.
Account and Contact Management
Track and manage all your consumer accounts and their get in touch with information, and thereby enhance customer relationships.
Product Directory
Empower your support repetitions with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open up, closed or overdue in any instant of period, the SLA violations that will had happened, which client or Organization is delivering the most number associated with requests and who will be attending to the demands can all be recognized from the readymade reviews generated by SupportCenter Plus.
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Requirements :
P III 1Ghz & more, 256 MB RAM
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