Polar Help Desk Free
Rating
Downloads
: 263
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Price : 0
Freeware
Size :
9.49MB |
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Version : 4.1 |
Major Update
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| OS
WinXP , Windows2000 , Windows2003
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Web based help desk for small businesses.
This program is really a web based solution regarding organizing support department. This is completely functional, commercially free of charge for 1 technician plus unlimited amount of end customers. No trial period expiry, no obligations with no types to fill out.
Occurrence management, knowledge base, e-mail integration, language management, reviews and clear user-friendly user interface are the features that will will enhance and enhance your support center whilst simplifying its management.
Crucial advantages:
- Source program code available for purchase
: Easily deployed and set up
- Extremely short teaching period enabling seamless launch of recent support staff
: Flexible licensing models
Crucial benefits:
- Fully useful web based help table, commercially free for one named user
- Reviews and clear user-friendly user interface
- Incorporate proven Occurrence Management process depending on ITIL and best practices processes
- Increase support employees awareness of both consumer expectations and IT services management goals
- Raise customer satisfaction through updating customer about each alter of the incident position - communication becomes considerable.
- Customer service demands are fulfilled through Services Level Management processes
: Achieve consistent service ranges
- Balance required services levels against the services cost
- Minimize the particular adverse business impact associated with incidents through faster quality (enabled with all the automated assistance processes)
- Decrease functional support costs by utilizing incident duplications and recurring service processes
- Resolve the spam problem simply by transferring communication from e-mail to help desk
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Requirements :
Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Microsoft .NET Framework Version 1.1, MS SQL Server 2000 or MS SQL Server 2005 Express or MS SQL Server 2005; Client Requirements: MS Internet Explorer 6.0 or better
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