HelpDesk & Asset Mgmt Software, ITIL ready
This program is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized permit across your organization.
ServiceDesk Plus can help you sustain a complete product directory based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, deliver them through email and keeps track of exceptional POs and completed purchases. It also provides import of requesters and property from. csv files and user satisfaction survey.
Version 7. 0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, payment based on time spent on request, HTML editors for solutions and notices, ITIL ready functionalities and more.
Incident mgmt, Problem mgmt, Change mgmt and CMDB has been implemented with all functionalities.
The Free Edition allows a solitary Technician manage upto 25 Workstations.
|
Requirements :
P III 1Ghz and above, 256 MB RAM
|
|
ManageEngine ServiceDesk Plus
Downloads
: 249
