Public Folder HelpDesk for Outlook
Rating
By 3 Users
Downloads
: 5
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Price : 690
Shareware
Size :
6.76MB |
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Version : 9.2.5 |
New Release
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Windows2000 , WinXP , Windows2003
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Collaborate on helpdesk tickets in Outlook
Team up on helpdesk tickets inside Outlook. Create tickets coming from e-mail or webform. Identify problems using attached data files and rich text. Kind tickets. Get information through the Outlook contacts or typically the GAL. Open tickets will be trapped in Outlook and inside an Access or SQL database. Closed tickets will be retained only in typically the database but may be researched and re-created in View if needed. Mail interactions can be tracked. Strong, integrated Statistics tool helps business intelligence. Knowledge bottom. Report generator based about MS Excel allows an individual to build and show custom reports with colleagues along with export reports to be able to MS Excel. Databases will be ready to accept allow building virtually any kind of custom information or additions to typically the tables. PDA-integration. Open webform for receiving support concerns online.
Outlook form may be customized by administrator. VB 6 and. html supply code available for order if further customizations will be needed.
Suitable for both under one building and outsourced helpdesks. Could also be used regarding other types of issue-tracking.
Free 30 day demo! Organization price (690 US$ including 1 year support) - no limits about number of users.
Substantial documentation: many video demos and downloadable manual in addition to slideshow online.
Appropriate for View 2000-2003, Vista, IE7 in addition to Office 2007.
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Requirements :
Exchange Server 5.5 or later
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