Adventnet ManageEngine ServiceDesk Plus
Rating
By 3 Users
Downloads
: 5
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Price : 0
Freeware
Size :
33MB |
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Version : 6 |
Major Update
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Windows2000 , WinXP , Windows2003 , Linux
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Complete HelpDesk & Asset Management Software
ManageEngine ServiceDesk Plus is an internet based, easy to use Assist Desk and Asset Administration software whose features consist of contract managenent, purchasing plus knowledge management functionalities. Simply by integrating Ticketing, Asset Monitoring, Purchasing, Contract Management plus Knowledge base in a single cheap, easy-to-use package, ServiceDesk In addition gives you the capability to improve productivity associated with your IT Service group and keep your clients happy.
ServiceDesk Plus allows end-users to submit seat tickets via an online internet form or through e-mail. It automates several important workflow tasks like situation routing, acknowledging requester, specialist notification and handling associated with SLA rules. It provides the Solutions module lets you record best practices and methods to common problems in a good online knowledge base.
ServiceDesk Plus offers accurate stock tracking functionality across Home windows and Linux workstations. This can also track software program licenses and let you understand the number of over-utilized or under-utilized licenses throughout your organization.
ServiceDesk In addition can help you sustain an entire product catalog centered on product type, that will lists all assets possessed by your organization. This can generate Purchase Purchases, send them through e-mail and keeps track associated with outstanding POs and finished purchases. Additionally, it provides transfer of requesters and property from. csv files plus user satisfaction survey.
Edition 6. 0 adds Improved Active Directory Integration, improved purchasing system with approver, business rules for much better request management, ability in order to group similar requests plus assign to queues, extensive custom reports, announcement planks, MS-SQL support, billing centered on time spent upon request, HTML editors with regard to solutions and notifications, plus more.
The Free Version allows just one Technician handle upto 25 Workstations.
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Requirements :
P III 1Ghz and above, 256 MB RAM
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