Help Desk Authority (formerly BridgeTrak)
Rating
Downloads
: 169
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Price : 995
Demo
Size :
55.50MB |
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Version : 8.1 Build 221 |
Minor Update
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WinXP , Windows2000 , Windows2003
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Comprehensive help desk software
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, and so forth Expansion segments for customer self-help through the Web, auto problem escalation, asset inventory/management, sophisticated data searches, Active Directory site integration, email to solution conversion. iPhone client will be also available for professionals on the run.
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Requirements :
Pentium Processor1 ghz+, 512MB RAM, 100mb
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