Web Help Desk Software for Mac OS X

Rating   Downloads : 256
Price :   0.01  Shareware

Size : 147MB
Version : 10.0.18.3 Major Update  
OS

Mac OS X , Mac OS X 10.4 , Mac OS X 10.5 , Mac PPC 

Web Help Desk Software for Mac OS X

Web based Help Desk Software for Mac OS X

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution

- Customer Service Web Portal

- Incident and Problem Management

- Email-to-Ticket Conversion

- Asset Life Cycle Management

- Change Management (Approval Workflow)

- Two-Way E-Mail Correspondence

- Service Level Agreement (SLA) Alerts

- Knowledge-base Management

- LDAP / Active Directory Synchronization

- Customer Satisfaction Survey Management

- Reporting Included

- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- iPhone App - search: Web Help Desk Mobile

- LDAP (Lightweight Directory)

- Microsoft Active Directory

- Windows Remote Desktop Connection

- Apple Remote Desktop

- Absolute Manage

- JAMF Casper Suite

- OS X "Screen Sharing" App

- Email-to-Ticket Conversion

- SMTP, IMAP, POP3

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, check out our online demo, or schedule a guide trip of the entire Web Help Desk software solution.

You can find some alternatives for Web Help Desk Software for Mac OS X here .


Web Help Desk Software for Mac OS X

Requirements :

Mac OS X 10.4 or higher

 


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