Public Folder HelpDesk
Rating
Downloads
: 269
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Price : 150
Shareware
Size :
10.39MB |
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Version : 10.1 |
Major Update
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Win2000 , Win7 x32 , Win7 x64 , WinServer , WinVista , WinVista x64 , WinXP
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Collaborate on helpdesk tickets in Outlook
Work together on helpdesk tickets within Outlook. Create tickets through e-mail or webform. Explain problems using attached data files and rich text. Kind tickets. Get information through the Outlook contacts or the particular GAL. Open tickets are usually kept in Outlook and within an Access or SQL database. Closed tickets are usually retained only in the particular database but could be researched and re-created in View if needed. Mail interactions can be tracked. Effective, integrated Statistics tool helps business intelligence. Knowledge bottom. Report generator based upon MS Excel allows a person to build and talk about custom reports with co-office workers along with export reports in order to MS Excel. Databases are usually available to allow building any kind of kind of custom reviews or additions towards the dining tables. Open webform for getting support questions online.
View form can be personalized by administrator. VB six and. html source program code available for purchase when further customizations are required. Suitable both for in-house and outsourced helpdesks. May also be used regarding other types of issue-tracking.
Free 30 day demo. Extensive documentation: many video clip demonstrations and downloadable guide and slideshow online. Registration $150/month for all kalmstrom. com products, unlimited amount of users.
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Requirements :
Exchange Server 5.5 or later
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