The Job Log

Rating   Downloads : 192
Price :   24.95  Shareware

Size : 40.22MB
Version : 3.0 New Release  
OS

Win98 , WinME , WinNT 3.x , WinNT 4.x , Windows2000 , WinXP , Windows2003 , Windows Vista Starter , Windows Vista Home Basic , Windows Vista Home Premium , Windows Vista Business , Windows Vista Enterprise , Windows Vista Ultimate , Windows Vista Home Basic x64 , Windows Vista Home Premium x64 , Windows Vista Business x64 , Windows Vista Enterprise x64 , Windows Vista Ultimate x64 
The Job Log

Help desk ticket tracking

This program is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

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The Job Log

Requirements :

IE 6.0 or later

 


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